Privacy policy
OVERVIEW
This Privacy Policy describes how Digital Bridge Co., Ltd., operating under the HDX International brand, collects, uses, stores and shares personal information when you visit https://hdxinternational.com, submit an inquiry, request a quotation, communicate with us, subscribe to product updates, or use our website.
Throughout this Privacy Policy, the terms “HDX International”, “we”, “us” and “our” refer to Digital Bridge Co., Ltd. and its business operations under the HDX International brand.
HDX International is an international business brand operated by Digital Bridge Co., Ltd. for the promotion, marketing and supply of professional inspection, forensic, security, technical surveillance countermeasures, emergency response and related equipment.
By using this website, you acknowledge that we may collect and process your personal information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we may automatically collect certain technical information about your device and browsing activity, including your web browser, IP address, time zone, device type, referring website, pages viewed, products viewed, search terms, cookies and information about how you interact with our website. We refer to this information as “Device Information”.
We may collect Device Information using technologies such as:
- Cookies: data files placed on your device or computer, which may include an anonymous unique identifier.
- Log files: records of actions occurring on the website, including IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
- Web beacons, tags and pixels: electronic files used to record information about how you browse the website.
When you submit an inquiry, request a quotation, contact us, subscribe to product updates, or communicate with us, we may collect information that you provide, including your name, company name, job title, email address, phone number, country or region, business address, product interests, project background, intended application, end-user information, shipping destination and any other information you choose to provide. We refer to this information as “Inquiry and Business Information”.
If you place an order with us, we may collect information required to process the transaction, including company details, billing information, shipping information, consignee details, tax or customs information, payment confirmation, order history and related business correspondence. We refer to this information as “Order Information”.
We do not intentionally collect sensitive personal information through this website. Please do not submit sensitive personal data unless specifically requested for a legitimate business or compliance purpose.
HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we collect to:
- Respond to inquiries and quotation requests;
- Communicate with you about products, applications, pricing, availability and technical requirements;
- Evaluate product suitability for your intended application;
- Prepare quotations, proforma invoices, contracts and order documents;
- Arrange shipment, documentation, after-sales service, training or technical support;
- Review destination, end user, intended application and compliance requirements where necessary;
- Improve and optimize our website, product information and marketing activities;
- Detect, prevent and address fraud, security issues, misuse or unauthorized activities;
- Comply with applicable laws, regulations, export control requirements, sanctions compliance, supplier authorization policies and legal obligations;
- Send product updates, application notes or technical news where you have requested or where otherwise permitted by applicable law.
We use Device Information to help us understand how visitors use our website, improve website performance, assess product interest, optimize content and support website security.
SHARING YOUR PERSONAL INFORMATION
We may share personal information with trusted third parties who help us operate our website, communicate with customers, process inquiries, support transactions, arrange logistics, provide analytics, host data, or perform other business functions on our behalf.
These third parties may include:
- Website platform and hosting providers, including Shopify;
- Analytics providers, such as Google Analytics or similar tools, where enabled;
- Email, CRM, marketing or communication service providers;
- Payment service providers, banks or financial institutions, where applicable;
- Logistics providers, freight forwarders, customs brokers or documentation service providers;
- Suppliers, manufacturers, distributors or service partners where necessary to support your inquiry, order, warranty, training or technical request;
- Legal, accounting, compliance or professional advisors.
We may also share personal information when required to comply with applicable laws and regulations, respond to lawful requests from authorities, enforce our rights, protect our business, or prevent fraud, misuse or security risks.
We do not sell personal information to third parties.
SHOPIFY AND THIRD-PARTY SERVICES
Our website is powered by Shopify. Shopify may process certain personal information as part of providing the website platform and related services.
We may also use third-party analytics or marketing tools to understand website traffic, improve content and evaluate the effectiveness of our online activities. These services may use cookies or similar technologies.
Where required by applicable law, you may manage cookie preferences through your browser settings or any cookie tools made available on our website.
COOKIES
Cookies help the website function properly, improve user experience, analyze website traffic and support security and marketing functions.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality or performance of certain parts of the website.
MARKETING COMMUNICATIONS
If you subscribe to product updates, submit an inquiry, or communicate with us, we may send you relevant product information, application notes, technical updates or business communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at sales@hdxinternational.com.
Please note that even if you opt out of marketing communications, we may still send you necessary business communications related to inquiries, quotations, orders, technical support, compliance matters or legal obligations.
INTERNATIONAL DATA TRANSFERS
As an international business website, your personal information may be processed or stored in countries or regions outside your location, including where our service providers, website platform, suppliers, partners or business operations are located.
Where required, we will take reasonable steps to protect personal information in accordance with applicable data protection laws.
DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, supporting business relationships, maintaining transaction records, meeting legal, tax, accounting, compliance and export control obligations, resolving disputes and enforcing agreements.
Retention periods may vary depending on the type of information, the nature of the business relationship, legal requirements and operational needs.
YOUR RIGHTS
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information.
Where applicable, you may also have the right to withdraw consent or request a copy of certain personal information we hold about you.
To exercise these rights, please contact us at sales@hdxinternational.com. We may need to verify your identity before responding to your request.
If you are located in the European Economic Area, the United Kingdom or another jurisdiction with specific data protection laws, we will handle your request in accordance with applicable legal requirements.
DO NOT TRACK
Please note that our website may not respond differently to “Do Not Track” signals from browsers because there is currently no consistent industry standard for responding to such signals.
MINORS
This website is intended for business and professional users. It is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
DATA SECURITY
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, documents or resources. We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing any personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, service providers, legal requirements or operational needs.
The updated version will be posted on this page, and the “Last updated” date may be revised accordingly.
CONTACT US
For more information about our privacy practices, questions about this Privacy Policy, or requests regarding your personal information, please contact us at:
HDX International
Operated by Digital Bridge Co., Ltd.
Email: sales@hdxinternational.com
Website: https://hdxinternational.com
For formal notices, contract-related matters or legal correspondence, please contact us by email so that we can confirm the appropriate contracting entity and mailing address.