Terms of service

OVERVIEW

This website is operated by Digital Bridge Co., Ltd. under the HDX International brand. Throughout the site, the terms “HDX International”, “we”, “us” and “our” refer to Digital Bridge Co., Ltd. and its business operations under the HDX International brand.

HDX International is an international business brand operated by Digital Bridge Co., Ltd. for the promotion, marketing and supply of professional inspection, forensic, security, technical surveillance countermeasures, emergency response and related equipment.

By accessing this website, browsing our product information, submitting an inquiry, requesting a quotation, or communicating with us through this website, you agree to the following Terms & Conditions. If you do not agree with these terms, please do not use this website.

This website is intended for professional users, distributors, organizations, institutions and business customers. The information provided on this website is for general reference only and does not constitute a binding offer, sales contract, technical commitment, export approval or product availability guarantee.

PRODUCT INFORMATION

We make reasonable efforts to keep product information, technical descriptions, images, specifications, application notes, certificates and availability updated. However, product specifications, configurations, accessories, software functions, certifications, availability and other information may change without prior notice.

Images, videos, diagrams, application descriptions and product information on this website are provided for reference only. The final product configuration, scope of supply, pricing, warranty, delivery terms, software version, accessories and technical requirements shall be confirmed in our official quotation, proforma invoice, contract or other written agreement.

Certain product descriptions may include typical applications or possible use cases. Such descriptions do not guarantee suitability for a specific project, environment, regulation, standard or end-user requirement. Customers are responsible for evaluating whether a product is suitable for their intended application.

QUOTATIONS AND ORDERS

Submitting an inquiry, request for quotation or contact form through this website does not create a purchase order, sales contract or obligation for HDX International to supply any product or service.

All quotations, prices, lead times, payment terms, shipping terms and product availability are subject to our written confirmation. Unless otherwise agreed in writing, any quotation provided by HDX International is for evaluation and discussion purposes only.

An order shall only be considered accepted after written confirmation by HDX International or the relevant contracting entity. We reserve the right to decline, suspend or cancel any inquiry, quotation or order where necessary.

PRICING AND PAYMENT

Prices displayed or discussed on this website, if any, are for reference only and may not include shipping, insurance, customs duties, taxes, bank charges, installation, training, certification, documentation, localization or other project-related costs.

Final pricing, currency, payment schedule, bank details and payment terms shall be confirmed in writing before order confirmation. Customers are responsible for ensuring that payments are made in accordance with the agreed terms.

DELIVERY AND IMPORT RESPONSIBILITIES

Delivery terms, Incoterms, shipping method, consignee information, destination and delivery schedule shall be confirmed in writing before order confirmation.

Customers are responsible for providing accurate shipping information, consignee details, import documents and any required local approvals. Unless otherwise agreed in writing, customers are responsible for import duties, taxes, customs clearance charges, local compliance, import permits and any destination-country requirements.

Any delivery time provided by HDX International is an estimate only and may be affected by production schedule, supplier availability, export review, customs clearance, logistics conditions, force majeure or other factors beyond our control.

EXPORT CONTROL, RESTRICTED SALES AND COMPLIANCE

Some products displayed on this website may be subject to export control regulations, end-user review, regional authorization restrictions, sanctions compliance, supplier authorization policies or other legal and regulatory requirements.

We reserve the right to refuse, suspend or cancel any inquiry, quotation, order, shipment or support request if we determine that the product, destination, end user, application, transaction structure or requested activity may violate applicable laws, regulations, supplier policies, regional authorization requirements or our internal compliance procedures.

Products supplied by HDX International must not be used for any illegal, unauthorized, restricted or prohibited purpose. Customers shall provide truthful and complete information regarding the end user, destination, intended application and transaction background when requested.

TECHNICAL SUPPORT, TRAINING AND WARRANTY

Warranty terms, technical support, training, software updates, after-sales service and maintenance arrangements vary by product and shall be confirmed in the relevant quotation, contract or written agreement.

Unless expressly stated in writing, information provided on this website does not create any additional warranty, guarantee, performance commitment or service obligation.

Software functions, vehicle coverage, detection capability, imaging performance, database support and other technical features may vary depending on product model, version, configuration, operating conditions, target object, environment and user operation.

INTELLECTUAL PROPERTY

All trademarks, trade names, logos, product names, images, videos, text, technical materials, website content and other intellectual property displayed.

CONTACT INFORMATION

For questions about these Terms & Conditions, product inquiries, quotations or business cooperation, please contact us at:

HDX International
Operated by Digital Bridge Co., Ltd.

Email: sales@hdxinternational.com
Website: https://hdxinternational.com

For formal notices, contract-related matters or legal correspondence, please contact us by email so that we can confirm the appropriate contracting entity and mailing address.