Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Digital Bridge Co., Ltd. using the name HDX International for its international business operations and website.

Throughout this website, the terms “HDX International”, “we”, “us” and “our” refer to Digital Bridge Co., Ltd. in connection with its international business activities conducted using the HDX International name.

HDX International is not a separate legal entity or product brand. It is the name used by Digital Bridge Co., Ltd. to promote, market, supply and support professional inspection, forensic, security, industrial non-destructive testing and related technical equipment for international markets.

The identity of the contracting seller for a specific transaction will be stated in the relevant quotation, pro forma invoice, order confirmation, contract or other formal commercial document.

By accessing this website, browsing product information, submitting an inquiry, requesting a quotation or communicating with us through this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use this website.

This website is intended primarily for professional users, distributors, organizations, institutions and business customers. The information provided on this website is for general reference only and does not constitute a binding offer, sales contract, technical commitment, export approval or guarantee of product availability.

PRODUCT INFORMATION

We make reasonable efforts to keep product information, technical descriptions, images, specifications, application notes, certificates and availability information accurate and up to date. However, product specifications, configurations, accessories, software functions, certifications, availability and other information may change without prior notice.

Images, videos, diagrams, application descriptions and other product information displayed on this website are provided for reference only. The final product configuration, scope of supply, pricing, warranty, delivery terms, software version, accessories and technical requirements shall be confirmed in the relevant quotation, pro forma invoice, contract or other written agreement.

Certain product descriptions may include typical applications or possible use cases. Such descriptions do not guarantee that a product is suitable for a particular project, operating environment, regulation, standard or end-user requirement.

Customers are responsible for evaluating whether a product is suitable for their intended application, operating conditions and local regulatory requirements.

QUOTATIONS AND ORDERS

Submitting an inquiry, request for quotation or contact form through this website does not create a purchase order, sales contract or obligation for Digital Bridge Co., Ltd. or any other contracting entity to supply a product or service.

All quotations, prices, lead times, payment terms, shipping terms and product availability are subject to written confirmation.

Unless otherwise expressly stated in writing, any quotation provided through HDX International is issued for evaluation and commercial discussion purposes and remains subject to the terms, validity period and conditions stated in that quotation.

An order shall only be considered accepted after written confirmation by the contracting entity identified in the relevant quotation, pro forma invoice, order confirmation or contract.

We reserve the right to decline, suspend or cancel an inquiry, quotation or order where reasonably necessary, including for compliance, availability, commercial, technical or risk-management reasons.

PRICING AND PAYMENT

Any prices displayed or discussed on this website are for general reference only. Unless otherwise stated in writing, prices may exclude shipping, insurance, customs duties, taxes, bank charges, installation, training, certification, documentation, localization and other project-related costs.

Final pricing, currency, payment schedule, bank details and payment terms shall be confirmed in writing before an order is accepted.

Customers are responsible for ensuring that payments are made in accordance with the agreed terms and to the bank account stated in the applicable formal commercial document.

Customers should verify any requested change to bank details directly with our team through an established communication channel before making payment.

DELIVERY AND IMPORT RESPONSIBILITIES

Delivery terms, applicable Incoterms, shipping method, consignee information, destination and estimated delivery schedule shall be confirmed in writing before an order is accepted.

Customers are responsible for providing complete and accurate shipping information, consignee details, import documents and any required local approvals.

Unless otherwise agreed in writing, customers are responsible for import duties, taxes, customs-clearance charges, local compliance requirements, import permits and other destination-country obligations.

Any production or delivery time provided through HDX International is an estimate only. Delivery may be affected by production schedules, supplier availability, export reviews, customs clearance, logistics conditions, force majeure events or other circumstances beyond our reasonable control.

EXPORT CONTROL, RESTRICTED SALES AND COMPLIANCE

Certain products displayed on this website may be subject to export controls, end-user review, destination restrictions, sanctions requirements, supplier authorization policies or other applicable legal and regulatory requirements.

We reserve the right to request information or documentation concerning the purchaser, consignee, end user, destination, intended application, ownership, transaction structure and other relevant compliance matters.

We may refuse, suspend or cancel an inquiry, quotation, order, shipment or support request if we reasonably determine that the proposed transaction, destination, end user, application or requested activity may violate applicable laws, regulations, sanctions, supplier policies, regional authorization requirements or our internal compliance procedures.

Products supplied through HDX International must not be used for any illegal, unauthorized, restricted or prohibited purpose.

Customers shall provide truthful, accurate and complete information regarding the purchaser, consignee, end user, destination, intended application and transaction background when requested.

TECHNICAL SUPPORT, TRAINING AND WARRANTY

Warranty terms, technical support, training, software updates, after-sales service and maintenance arrangements vary by product and shall be confirmed in the relevant quotation, contract, warranty document or other written agreement.

Unless expressly confirmed in writing, information provided on this website does not create any additional warranty, guarantee, performance commitment or service obligation.

Software functions, vehicle coverage, detection capability, imaging performance, database support and other technical features may vary depending on the product model, software or firmware version, system configuration, operating conditions, target object, surrounding environment and user operation.

Customers are responsible for ensuring that products are operated only by appropriately trained or authorized personnel and in accordance with the applicable product instructions, safety requirements and local regulations.

INTELLECTUAL PROPERTY

All trademarks, trade names, logos, product names, images, videos, text, graphics, technical materials, downloadable documents, website designs and other content displayed on this website are owned by Digital Bridge Co., Ltd., its affiliated entities, licensors, manufacturing partners or their respective rights holders, as applicable.

The names TraceLine™, TraceTech™ and EDEC are used in connection with professional product and service offerings operated or supplied by Digital Bridge Co., Ltd. Any third-party trademarks, product names and logos displayed on this website remain the property of their respective owners.

Website content may not be copied, reproduced, modified, republished, distributed, transmitted, commercially exploited or incorporated into other materials without prior written permission from the applicable rights holder.

Product brochures and other downloadable materials may be downloaded and used for internal evaluation, procurement and project-planning purposes, provided that the materials are not modified, misrepresented or used in a manner that infringes intellectual property rights.

Nothing on this website grants any license or right to use any trademark, copyright, technical information or other intellectual property except as expressly permitted in writing.

CONTACT INFORMATION

For questions regarding these Terms of Service, product inquiries, quotations or business cooperation, please contact:

HDX International
International business operations of Digital Bridge Co., Ltd.

Email: sales@hdxinternational.com
Website: https://hdxinternational.com

For formal notices, contract-related matters, or legal correspondence, please contact us by email so that we can confirm the appropriate contracting entity and, where required, the applicable mailing address.